Appointment Etiquette
Please be aware that we do not have a receptionist. We book by appointment only and do not take walk-ins.
If our door is shut and the sign stating "Massage in Session. Please Do Not Disturb" is on the door, please do not knock or bang on the door as this will interrupt the session we are currently in.
We have a small seating area outside our office that if you arrive early for your session you are welcome to wait until your therapist ready to see you. Thank you.
Policies
Unanticipated events happen occasionally and we will do our best to accommodate your situation. To be effective and fair to all clients, however, the following general policies will be enforced:
Cancellation & Rescheduling Policy:
If you need to cancel or reschedule an appointment please call or text (your therapists cell phone number will be in the text and email confirmation/reminder). It is acceptable to cancel your appointment by leaving a voicemail. It is not acceptable to cancel via social media message, as this is an unreliable method. 48 hours advance notice is required when canceling/rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment in your appointment spot. If you are unable to give 48 hours advance notice, you will be charged "half the fee" for your scheduled appointment. If you are canceling within 24 hours of your appointment, you will be charged for the "total fee" for the scheduled appointment. The fee with be taken and charged from the credit card on file. This amount must be paid prior to rescheduling your appointment or if you have an assigned Gift Card the amount will be taken off of the Gift Card.
No Shows:
In the event that you either forget or consciously choose to forgo an appointment (without 48 hours advance notice), it will be considered a “no show.” You will be charged the "total fee" for the missed appointment. The fee with be taken and charged from the credit card on file. This amount must be paid prior to rescheduling your appointment or if you have an assigned Gift Card the amount will be taken off of the Gift Card. No Shows could result in being dismissed as a client.
Repeat Cancellation Policy:
We do understand that unexpected things and events come up and we will do our best to work with you regarding any cancellation regardless of time frame but, we have received numerous repeat cancellations.
Repeat Cancellations are cancellations that happen multiple times in a row. Most appointments are booked at least 2-3 months in advance, due to how far out we are booking and for those who wish to be on a regular massage schedule. In the event that you have cancelled your appointments multiple times in a row, you may be asked to pre-pay half of the treatment you are looking to book. This prepayment is a deposit on your massage and is non-refundable. This will be a case-by-case situation. Repeat Cancellations could result in being dismissed as a client.
Late Arrivals:
Please understand that if you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, the therapist will determine whether or not there is enough time remaining to begin the treatment. Regardless of the length of the treatment actually given, you will be responsible for payment for the full session.
Snow Days:
In the event of a snow storm, We will be in touch will all clients the day before any predicted snow storm that will cause for issues in travel that happens to fall on your apppointment day. If we decide to call it a snow day, there will be no fee for reschedules or cancellations after the 48 hour window.
Online Booking:
When Booking Online you will be asked for a credit card to reserve your appointment spot. You will not be charged until you are seen. If you no-show or cancel your appointment (less than 48 hours) you will be charged a fee (see above). This will be taken from the card on file that you provided upon booking online or this will need to be paid via an invoice that will be emailed directly to you before you are able to re-book.
Payment Agreement:
All payments are due at time of service unless other arrangements have been made in advance.
Gift Certificates:
All sales are final. No refunds and Not redeemable for cash.
Expires 1 year from date of purchase.
~Please be aware of our studio hours when purchasing~
Inappropriate Behavior:
Please understand that sexual energy or activity of any kind before, during or after the massage session will not be tolerated. Inappropriate behavior of any kind, as determined by the therapist will result in immediate termination of the session, and you will be responsible for payment for the full session. Please be aware that any inappropriate behavior will be documented and authorities will be notified.
